Returning an item is very easy!

Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. 

Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.

Please make sure your items are returned new, unused and with all KARNIT AHARONI garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing:

 info@theconceptdresser.com if you have any further questions.

RETURNING YOUR PURCHASE:

Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us.

Please follow the steps below to return your purchase.

  1. Sign into your account and under My Orders, select the order number containing the items you would like to return.
  2. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. Check the box to agree with our Return Policy. 
  3. Use the return slip included in you package to return.
  4. For any further information please contact us on info@theconceptdresser.com
  5. or via live chat